General Support and Technical Issues


Review the User Guide

Learn how to set up new pages and create custom layouts.

User Guide

Contact the OIT Service Desk

If something is not working as expected, ask for general assistance.

OIT Service Desk

Consult our Microsoft Teams community

Ask other Sites Pro users for helpful tips and suggestions


New Sites Support

New and prospective users should contact the Sites Pro team directly to ask about the following:

  • Build-out of your staging website
  • Pricing and billing
  • System features and requirements
  • User experience and content assistance

One of Sites@Duke Pro’s greatest assets is the team supporting it. They are knowledgeable, responsive, and very receptive to suggestions... It’s very reassuring to know that they are there when we have a question, and that they are continuously rolling out enhancements to the platform.

John Zhu, former Senior Director of Communications, The Graduate School