General Support and Technical Issues

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Review the User Guide

Learn how to set up new pages and create custom layouts.

User Guide
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Contact the OIT Service Desk

If something is not working as expected, ask for general assistance.

OIT Service Desk
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Consult our Microsoft Teams community

Ask other Sites Pro users for helpful tips and suggestions.

Teams

Interactive Training and Content Assistance

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Register for a User Training

Attend a virtual user training session, free of charge.

Training Sessions
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Review Accessibility Best Practices

Watch training videos on creating accessible content for your Sites Pro site

Accessible Content
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Engage our UX Team

We offer additional website assistance packages beyond the included consult.

UX Assistance
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New Sites Support

New and prospective users should contact the Sites Pro team directly to ask about the following:

  • Build-out of your staging website
  • Pricing and billing
  • System features and requirements
  • User experience and content assistance
Contact Sites@Duke Pro

One of Sites@Duke Pro’s greatest assets is the team supporting it. They are knowledgeable, responsive, and very receptive to suggestions... It’s very reassuring to know that they are there when we have a question, and that they are continuously rolling out enhancements to the platform.

John Zhu, former Senior Director of Communications, The Graduate School